FAQ

Return policy

At the house of Ranch brand, Your satisfaction is our priority! If you are not 100% satisfied with your purchase, for any reason, we will be happy to take your purchase back with a full refund of the purchase cost less shipping costs! However, returned items must not have been worn and be in perfect condition. Contact us via email at info@ranchbrand.ca to obtain a return authorization. Please note that shipping costs for your return are non-refundable and are the responsibility of the customer. Returns must be made within 30 days of the date of purchase.

Exchange policy

Exchanges due to incorrect sizes are authorized. Note that the shipping costs for your return are at your expense. We will reship the correct size at our expense! Contact us via email at info@ranchbrand.ca to obtain a return authorization. Exchanges must be made within 30 days of the date of purchase.

Size chart

We know that it is sometimes annoying to order clothing online without having tried it on. This is why it is IMPERATIVE to take your measurements carefully and compare them to the chart indicated in each of the desired items. This will reduce the risk of order errors.